Policy: Privacy and Information Use
This Policy concerning Privacy and Information Use describes how Mindgrasp collects, uses, and shares
(when necessary) your personal information. Unlike many businesses, we strive to collect only the minimum
amount of personal information necessary for our services to function.
We are fully committed to protecting your private, personal information from disclosure to anyone or any
company outside of the Mindgrasp family. We do not utilize third-party cookies. To the extent that we use
or may use first-party cookies, they neither collect nor store personal information about you. The
information Mindgrasp requires is limited to that which you provide at the time of your enrollment. Our
services require certain information from you in order for you to be able to use those services. Each user’s
information is unique and is maintained separately.
You will be given an opportunity to review this information before using Mindgrasp. You also can view this
information at any time, either in settings related to those features and/or online at
How do we define “Personal Information?”
Personal information means information about you that can be used to identify you, and may include but is
not limited to your name, address, email address, phone number, and social media identifiers.
Your Privacy Rights at Mindgrasp
At Mindgrasp, we believe strongly in each individual’s privacy rights. This means that you have our
commitment to ensure that information that directly identifies you or may be used to indirectly identify
you, will be kept private. We also strive to limit the types of personal information we require. Our goal
is for you to use our product, not to worry about how we are using your information! We may, however,
use de-identified, aggregated information for various purposes.
At Mindgrasp, we respect your ability to know, access, correct, transfer, restrict the processing of, and
delete your personal information. We provide these rights to our customers and our service to you is not in
any way dependent on the selections you make concerning your personal information.
To help protect the security of your personal information, you must sign-in to your account and through
make privacy rights requests via email to firstname.lastname@example.org.
There may be situations where we cannot grant your request — for example, if you ask us to delete your
transaction information and Mindgrasp is legally obligated to keep a record of that transaction to comply
with law. We may also decline to grant a request when doing so would undermine our legitimate use of
information for anti-fraud and security purposes, such as when you request deletion of an account that is
being investigated for security concerns. Other reasons your privacy request may be denied are if it
jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impracticable.
If you live in California (or any other jurisdiction), if you cannot access Mindgrasp’s Privacy page, you or your
authorized agent can make a request at (email@example.com).
What information do we collect?
At Mindgrasp, we believe that you should not have to choose between service and privacy. This means
that we strive to collect only the personal information that we need. The personal information we collect
depends on how you interact with Mindgrasp.
When you create an Mindgrasp Username, purchase and/or activate our service, download a software
update, connect to our services, contact us (including by social media), participate in an online survey, or
otherwise interact with Mindgrasp, we may collect a variety of information, including, some or all of
which may be securely stored or transmitted to support our services:
• Account Information. Your Mindgrasp login and related account details, including email
address, and account information.
• Contact Information. Information such as name, email address, physical address, phone
number, or other contact information.
• Payment and Transaction Information. Information about your billing address and method
of payment, such as bank details, credit, debit, or other payment card information.
• Fraud Prevention Information. Information used to help identify and prevent fraud.
• Usage Information. Information about your activity on and use of our offerings, such as app
launches/logins, product interaction; crash information, performance and other diagnostic
information; and other usage Information
• Other Information You Provide to Us. Details such as the content of your communications
with Mindgrasp, including interactions with customer support and contacts through social media
Please note that you are not required to provide the personal information that we have requested. However,
if you choose not to do so, in many cases we will not be able to provide you with our products or services
or respond to requests you may have.
Mindgrasp’s Use of Personal Information
Mindgrasp uses personal information to power our services, to process your transactions, to communicate
with you, for security and fraud prevention, and to comply with law. We will not use personal information
for any other purposes without your consent.
• Communicate with You. To respond to communications, reach out to you about your
transactions or account, market our products and services, provide other relevant information, or
request information or feedback. From time to time, we may use your personal information to send
important notices, such as communications about purchases and changes to our terms, conditions,
and policies. Because this information is important to your interaction with Mindgrasp, you may
not opt out of receiving these important notices.
• Security and Fraud Prevention. To protect individuals, employees, and Mindgrasp and for loss
prevention and to prevent fraud, including to protect individuals, employees, and Mindgrasp for the
benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content,
including child sexual exploitation material.
• Personal Information Used for Personalization. You can learn more about how relevant
services use information to personalize your experience by reviewing the privacy information
presented when you first use our service that asks to use your personal information. We make this
information available at all times in your Mindgrasp account and online at
• Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting
obligations, or to comply with a lawful governmental request.
Mindgrasp does not use algorithms or profiling to establish or determine service levels. Our goal is to
provide you with the best experience.
We retain personal information only for so long as necessary to fulfill the purposes for which it was collected,
When assessing retention periods, we first carefully examine whether it is necessary to retain the personal
information collected and, if retention is required, work to retain the personal information for the shortest
possible period permissible under law.
Mindgrasp’s Sharing of Personal Information
Mindgrasp may share personal information with Mindgrasp-affiliated companies, service providers who
act on our behalf, our partners, developers, and publishers, or others at your direction. We do not share
personal information with third parties for their own marketing purposes.
• Service Providers. Mindgrasp may engage third parties to act as our service providers and perform
certain tasks on our behalf, such as processing or storing information, including personal information,
in connection with your use of our services and delivering products to customers. Mindgrasp service
according to our instructions. They cannot use the personal information we share for their own purposes
and must delete or return the personal information once they've fulfilled our request.
• Partners. At times, Mindgrasp may partner with third parties to provide services or other offerings.
We require any such partners to protect your personal information. We will never share your
information with a third-party partner without your prior consent.
• Others. Mindgrasp may share personal information with others at your direction or with your
consent. We may also disclose information about you if we determine that for purposes of national
security, law enforcement, or other issues of public importance, disclosure is necessary or
appropriate. We may also disclose information about you where there is a lawful basis for doing so,
if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to
protect our operations or users, or in the event of a reorganization, merger, or sale.
Protection of Personal Information
Security is the foundation of protecting privacy. Like many companies, we use a combination of physical
security and technical and administrative safeguards. We utilize advanced security features, and we are
constantly working to improve on these safeguards to help keep your personal information secure. For more
information, visit www.mindgrasp.ai.
Children and Personal Information
We understand the importance of safeguarding the personal information of children, which we define as an
individual under the age of 16 or the equivalent age as specified by law in your jurisdiction.
agree, the parent must provide Mindgrasp with a verifiable parental consent.
If we learn that a child's personal information was collected without appropriate authorization, it will be
deleted as soon as possible.
Cookies and Other Technologies
Mindgrasp’s website, online services, and interactive applications, do not use any third-party “cookies” or
other technologies such as web beacons. Our sites may, to optimize user experiences, use the following
• Communications Cookies. These cookies are used to enable network traffic to and from
Mindgrasp’s systems, including by helping us detect any errors.
• Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service
that you have accessed or requested. For example, they allow us to display our websites in the proper
format and language, to authenticate and verify your transactions.
• Other Cookies. These cookies are used to understand how visitors interact with our websites and
online services, including by helping us to assess the effectiveness our services.
to disable cookies, simply choose “Block all cookies” in your browser’s privacy settings. Certain features of
the Mindgrasp website may not be available if all cookies are disabled. In addition to cookies, we use other
technologies as well.
In some email messages Mindgrasp sends to you, we may provide a “click-through URL” that links you to
content on the Mindgrasp website. When you click one of these URLs, they pass through a separate server
before arriving at the destination page on our website. We track this click-through to help us determine
interest in particular topics and measure whether we are communicating with you effectively. If you prefer
not to be tracked in this way, you should not click graphic or text links in email messages.
Mindgrasp generally treats information we collect using these cookies and similar technologies as
nonpersonal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers
are considered personal information by local law, we also treat these identifiers as personal information in
those regions. In addition, Mindgrasp sometimes combines nonpersonal information collected from these
technologies with other personal information Mindgrasp holds. When we combine information in this way,
Ads that are delivered by Mindgrasp’s advertising platform may appear while you are using our products.
Such ads will not access or share your personal information.
Transfer of Personal Information Between Countries
Mindgrasp is, at present, only operating in the United States of America. Future iterations of our services
may include the global marketplace, and when that occurs, this Policy will be expanded and updated
accordingly. Mindgrasp is already compliant with the consumer protections required by the European
Union’s General Data Protection Regulation and the State of California’s consumer protection laws.
Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to
Mindgrasp employees and strictly enforce privacy safeguards within the company.
service provider may be acting on our behalf, would like to contact us, or would like to submit a complaint,
you can contact us at www.mindgrasp.ai. You can also ask us questions about how to submit a privacy
complaint and we will endeavor to help.
Mindgrasp takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how
best to respond to your question or concern, including those inquiries received in response to an access or
download request. In most cases, all substantive contacts receive a response within seven days. In other
cases, we may require additional information or let you know that we need more time to respond.
If you are not satisfied with Mindgrasp’s response, you may refer your complaint to the applicable regulator.
If you ask us, we will endeavor to provide you with information about relevant complaint avenues which
may be applicable to your circumstances.
advance of doing so and contact you directly about the change if we have your information on file.